Handbook of Communication Audits for Organisations or Umikers Management Skills for the New Health Care Supervisor

Handbook of Communication Audits for Organisations

Author: Owen Hargi

Why are some organizations successful, while others perish in the marketplace? Evidence is growing to suggest that a key part of the answer is communication. How people interact with each other, or fail to do so, often determines an organization's overall prospects of success. Accordingly, there is growing interest in techniques, which can be employed to measure current communication effectiveness and enable targets to be set for improvements.

The Handbook of Communication Audits for Organisations equips readers with the vital analytic tools required to conduct assessments. Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia:

*Review the main options confronting organizations embarking on audit;
*Discuss the merits and demerits of the approaches available;
*Provide case studies of the communication audit process in action;
*Discuss how audit findings can be interpreted so suitable recommendations are framed;
*Outline how reportsemanating from such audits should be constructed.

The Handbook will be invaluable to students of organizational communication, as well as the growing number of communications managers in the business world.

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Umiker's Management Skills for the New Health Care Supervisor

Author: Charles R McConnell

Umiker's Management Skills for the New Health Care Supervisor, Fourth Edition has been thoroughly updated with new issues in each of the six sections. The new edition includes chapter objectives, study questions, and case studies. This revision of a classic text on health care supervision is a hands-on, how-to handbook and is ideal for someone assuming a new role as supervisor.

Table of Contents:

Ch. 1	Do you really want to be a supervisor?	3
Ch. 2	Customer service	17
Ch. 3	Planning	27
Ch. 4	Organizing, coordinating, and reengineering	37
Ch. 5	Position descriptions and performance standards	51
Ch. 6	Policy making and implementation	69
Ch. 7	Personnel recruitment and selection	79
Ch. 8	Orientation and training of new employees	103
Ch. 9	Team building	115
Ch. 10	Safety and workplace violence	129
Ch. 11	Leaders and managers	145
Ch. 12	Coaching	161
Ch. 13	Morale and motivation	175
Ch. 14	Rewards and recognition	189
Ch. 15	Performance feedback	203
Ch. 16	Counseling : preventing bigger problems	221
Ch. 17	Disciplining : corrective action for behavior problems	235
Ch. 18	Cultural diversity : managing the changing workforce	251
Ch. 19	Conflict and confrontation	263
Ch. 20	Employees with problems	275
Ch. 21	Employees with negative attitudes	291
Ch. 22	Coping with hostile people	303
Ch. 23	Complaints and grievances	313
Ch. 24	Personnel retention	325
Ch. 25	Managed care	337
Ch. 26	Budgets and cost control	351
Ch. 27	Job redesign : a paradigm shift	365
Ch. 28	Adjusting to change	371
Ch. 29	Encouraging creativity	387
Ch. 30	Staff development	395
Ch. 31	Delegation and empowerment	405
Ch. 32	Spoken communication	421
Ch. 33	Written communication	437
Ch. 34	How to hold more effective meetings	445
Ch. 35	Decision making and problem solving	459
Ch. 36	Negotiating skills	475
Ch. 37	Time management	483
Ch. 38	Coping with stress and burnout	497
Ch. 39	Career development for supervisors	507
Ch. 40	Succession planning	521
Ch. 41	Networks and organizational politics	527