The Performance Consultants Fieldbook or The Improvement Guide

The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People (with CD-ROM)

Author: Judith Hal

The Performance Consultant’s Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.

Table of Contents:

Figures.

CD-ROM Contents.

Preface.

Introduction.

Part One: Making the Transition.

1. Performance Consulting.

2. The Transition.

3. Costs.

4. Credibility and Influence.

5. Sustaining Change.

Part Two: Performance Consulting.

6. Environment and Norms.

7. Needs Assessment and Cause Analysis.

8. Interventions.

9. Measuring Results.

10. Measuring People Performance.

Index.

About the Author.

How to Use the CD-ROM.

New interesting book: Management Mistakes and Successes or Level Three Leadership

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

Author:

Improve quality and productivity in most any organization

Based on W. Edwards Deming's model, this guide offers an integrated approach to testing and improvement?one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors?all active consultants?introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas?manufacturing, government, and schools?to present a practical tool kit of ideas, examples, and applications. What's more, they've included a Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners.

Booknews

Despite their repetitive use of the obnoxious phrase "the science of improvement" the authors<-->all active consultants<-->manage to communicate some useful ideas. Theirs is the "eat less and exercise" no-nonsense approach to enhancing quality, with plenty of compelling real-life examples for inspiration. A special resource guide to change concepts contains a collection of ideas for improvement and tips for applying them. Annotation c. by Book News, Inc., Portland, Or.

Table of Contents:

	List of Exhibits, Tables, and Figures
	Preface
	The Authors
	Introduction: The Science and Art of Improvement
1	A Model for Improvement	3
2	Skills to Support Improvement	12
3	Examples of Improvement Efforts	30
4	Using the Model for Improvement	50
5	Developing a Change	74
6	Testing a Change	92
7	Implementing a Change	113
8	Case Studies of Improvement Efforts	139
9	Integrating Improvement to Increase Value	165
10	Eliminating Quality Problems	176
11	Reducing Costs While Maintaining or Improving Quality	197
12	Expanding Customer Expectations to Increase Demand	222
13	Guidance for Leaders	255
	Appendix: A Resource Guide to Change Concepts	293
	Notes	360
	Index	367